Terms and Conditions Privacy Policy
At Terra Verde your privacy and security is important. We are dedicated in protecting your
privacy and security and to comply with the Australian Privacy Principles in the Australian Privacy Act.Terra Verde may collect your information your email address in a number of ways, including:
privacy and security and to comply with the Australian Privacy Principles in the Australian Privacy Act.Terra Verde may collect your information your email address in a number of ways, including:
Directly from you, including but not limited to when you:
- Browse our site;
- Sign up to receive our e-newsletter;
- Log into our site once you become a member;
- Make a purchase from us online;
- Contact our customer service team;
- Interact with us on social media.
- From third parties, such as affiliates, influencers, and events.
Terra Verde collects information in two primary ways: (1) you provide information directly to us on our Website, and (2) by utilizing site analytics technologies, such as cookies and pixels.
Our website uses cookies. When you visit our website, we may collect information from you automatically through cookies or similar technology to learn about how people use our website, what they are interested in and help us make a better website including; date and time of access, the IP address, domain name, and details of the information accessed.
Terra Verde may use third-party advertising services to serve ads for our Website (including services provided by Facebook and Google Ads) as well as third party analytics services (including Google Analytics) to provide analysis of Website usage and performance information and data collected from visitors to our Website. These companies may employ cookies and/or pixels (also known as action tags or web beacons) to measure advertising effectiveness and web behavior on our Website. Terra Verde places these tags on our Website and emails.
Terra Verde takes reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.
You may request access at any time to personal information we hold about you by emailing us. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.
Terms and Conditions
Your Agreement
Your use of this website means that you have agreed to the following terms of use. Please note we may change these terms of use at any time, without notice. If we make a change, the next time you use this website will mean you agree to the amended terms of use.
Your use of this website means that you have agreed to the following terms of use. Please note we may change these terms of use at any time, without notice. If we make a change, the next time you use this website will mean you agree to the amended terms of use.
1. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2. We reserve the right to refuse service to anyone for any reason at any time.
3. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
4. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.\
5. Prices for our products are subject to change without notice.
6. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
7. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
8. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Refund
Money back Guarantee
The Buyer is responsible for paying their own shipping costs for the return item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be made 10 days after delivery.
The return item will be inspected and subject for approval, we will send a notification via email to notify you of the approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If your product is damaged or faulty, please get in touch, we’ll be happy to help out with a replacement or offer a store credit.